|
|
|
|
|
| |
| Return Policy and
Procedures: (You can copy and paste the
following policy onto your website replacing
"ABC Company" with your company name. Edit
policy as needed). Most unopened items in new
condition returned within 30 days will receive a
refund or exchange. Some items have a modified
return policy that is less than 30 days. |
| |
Those items
will show a “return by” date under the item on
your receipt or packing slip and in the "Item
details, shipping" tab if purchased on ABCCompany.com.
Items that are opened or damaged or do not have
a packing slip or copy of email receipt may be
denied a refund or exchange. All bundled items
must be returned with all components for a
refund.
RMA Guidelines
To qualify for return all products require a
Return Authorization Number (RMA) prior to being
returned, must be 100% complete, in the same
condition as when sold, and in the original
packaging as provided by the manufacturer. All
packing materials, accessories and documentation
must be included. Kits and other items assembled
after purchase must be unassembled and returned
in the manufacturer's original packaging. All
returns will be inspected and products found to
be non-conforming will be rejected or subject to
a restocking fee at ABC Company's sole
discretion. Items returned without an RMA number
will be denied and returned back to the sender.
Non-qualified returns and Restocking
charges
Non-qualified and non-conforming returns are not
included in ABC Company's return policy and, if
returned, will be rejected or subject to a
restocking fee of up to 25% at ABC Company's
sole discretion.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns
restrictions that prevent ABC Company from being
able to accept returns or offer exchanges,
replacements or credits on their products for
any reason. Please check the item listing on our
website to determine if special return policies
are applicable to your products. Support as well
as exchanges or replacements for products with
manufacturer or supplier restrictions, including
within the first 30 days of ownership, must be
handled directly with the product manufacturer
or supplier. You can find the manufacturer or
suppliers contact information in your product
manual, in the item listing, on the
manufacturer's website or at our help center.
Rebates and UPC codes
Products offering mail-in-rebates are
non-returnable to ABC Company once the rebates
have been filed for. Be sure that the product is
working and that you intend to keep the product
before filing for rebates. Products missing UPC
codes are NOT returnable and will be rejected or
subject to a restocking fee at ABC Company's
sole discretion.
Return Procedure
All returned products will be thoroughly
inspected and a determination will be made if
eligibility and conforming requirements are met.
Please verify the product you are returning
meets the below guidelines and qualifies for
return to avoid any delay in, or denial of,
processing your return. If a non-conforming
product is accepted for return ABC Company
reserves the right to charge a restocking fee up
to 25% at ABC Company's sole discretion. Return
processing may take up to 5 business days from
the time your product is received.
Clothing, shoes and accessories:
Merchandise must be returned unworn, with
tickets attached and accompanied by the email
receipt.
Books, movies and video games:
Books must be returned unused and unmarked.
CDs, DVDs, Blu-ray discs, audiotapes,
videotapes and video games must be
returned unopened. If the item is defective, it
can be returned within xx days with the email
receipt and the original packaging. Defective
items may be exchanged for the same title.
Video Games Hardware must be
returned within xx days of receipt.
Pre-Owned (Refurbished) Video Game
Software: Defective items can be
returned within xx days with an email receipt
and the original packaging. Defective items may
be exchanged for a different title if the same
title is not available.
Computers & Computer Hardware
must be returned within xx days of receipt.
Computer software must be
returned unopened.
Camcorders and digital cameras
must be returned within xx days of receipt.
GPS units, digital music players,
e-tablets, e-readers and portable video players
must be returned within xx days of receipt.
Consumables (toner cartridges,
ink cartridges, blank media, projector bulbs,
etc) are NOT returnable for any reason once
their packaging or outer wrapping has been
opened. Support and replacement for these
products is available exclusively through the
respective manufacturer or supplier. Please make
sure you verify all specifications and
compatibility before purchasing.
Health and beauty: If the item
is designated as ORM-D (Other Regulated
Materials-Domestic), it must be returned in its
original package. If returning by mail, it must
have secure ORM-D packaging obtained from the
post office. ORM-D items include perfumes, nail
polish and aerosol cans.
Home and garden: Unopened items
with an email receipt may be returned for refund
or exchange within xx days. Opened items with
email receipt may be exchanged within xx days
for same item or credit towards a future
purchase. Defective items may be exchanged
within xx days of purchase for the same item or
for credit towards an item of equal or greater
value.
Home improvement: Air
Conditioners & Evaporative Coolers must be
returned within xx days and accompanied by the
original invoice or email receipt.
Jewelry: All jewelry, including
fine jewelry, may be returned with an email
receipt. If you choose to exchange the item, you
may only exchange for an item that is in stock
at the time of return; the exact same piece may
not be available. Returning fine jewelry (pieces
that cost $300 and above) by mail depends on the
reason for the return. Item must be in brand new
re-sellable condition and will be fully
inspected before a refund can be issued.
Music: CDs and DVDs must be
returned unopened.
Toys, sports and fitness:
Autographed sports memorabilia must be returned
with the included Certificate of Authenticity.
Exceptions
The following items cannot be returned if opened
and may only be exchanged: music, movies, video
game hardware and software, sports cards,
collectible Barbie dolls, porcelain dolls,
action figures and die cast cars.
The following items must be returned within 30
days: computer hardware (Netbooks, Laptops,
eReaders, Tablets), cameras and camcorders,
digital audio players, GPS systems, video game
hardware, and personal DVD players.
Return Shipping
For your protection, we recommend that you
insure your return and use a traceable carrier
that can provide you with delivery confirmation.
ABC Company shall not be responsible for items
returned that are lost or damaged in transit.
Postage and handling charges, both to and from
our warehouse will be paid by the customer, and
are non-refundable. At our discretion, ABC
Company may reimburse shipping charges related
to the return or exchange of defective products
inside the U.S. only.
Refunds
Refunds will be issued in the same form as
payment originally used for purchase except as
specified below:
Credit Card Purchases: refund will be issued
back to credit card.
PayPal Purchases: refund will be issued back to
holders' PayPal account.
Check Purchases: refund will be issued in the
form of check.
Discounts and Promotions: refunded value for
each item returned will be reduced to reflect
the value of any free gift or discount.
Tax: the appropriate tax amount by item will be
included with your refund.
Receipt Look-up
In most instances, ABCCompany.com can verify
purchases made on our website within the last 90
days on a credit or debit card, check or
GiftCard.
NOTE: In the event that the product you are
returning does NOT meet the requirements
described in this document, we will photograph
the merchandise and packaging, and prepare a
detailed summary of our determination as to why
the return was denied, the product(s) will be
deemed not eligible for return and will be
returned to you. If ABC Company, at our sole
discretion, decides to accept a non-qualified
item for return, a restocking fee of up to 25%
will be assessed.
To start your return visit the “Return an Item”
page and fill out the RMA request form. |
| |
|
|
| |
|
<-Back - Main Page -
Next-> |
| |
| >
Sample Privacy Policy |
| >
Sample Terms and Conditions Policy |
| >
Conclusion |
| >
Internet Business Resources |
| |
|
|
 |
